How do you manage coach licenses and how does overall billing work?

Who needs a license, adding and removing licenses, subscriptions, payments and cancellations.

What is a License?

A license can be attributed to a user, and that license will give access to all the features within MVP Analytics. Each license will be billed on either a monthly or yearly subscription basis with no contract, direct debits or notice periods and can be cancelled at any point. For enterprise customers, we also have an invoicing system.

Who needs a License?

Each member of staff will need a license, whether that is an S&C coach looking to collect testing data or the head coach creating the team calendar, each staff user will require a license.

Adding Licenses

You may add to the number of licenses attached to your account at any point. Adding a new license for a coach will be pro-rated for the days remaining in that month e.g. if you add a coach into your system on March 19th and your bill comes out on the 25th of every month, you will only pay for the remainder of March, then your usual license cost from each subsequent billing date.

Removing Licenses from your account

You can remove licenses at any point and your payment will be adjusted for the next billing cycle. 

You will NOT be able to cancel your account by only removing all your licenses. We require one license to be active in your account at all times. You can fully cancel your account in the payment support section. 

Removing a license from a user

You can remove a license from one user who no longer needs it and assign it to another free of charge which can be managed on the license management page. It is as simple as moving someone from a licensed section to a non-licensed section. Access rights for these respective users will change immediately.

Deleting a user from the system

If a member of staff has left your organisation you can delete them from your system, you can go to settings > Manage staff and delete the coach from your organisation. You can either re-assign this license to a new user or reduce your number of licenses.

Billing

Bills will be issued monthly and provided as a single ‘total price’ of your licenses. The billing date will be on the 25th of the month and pro-rated after any promotional trial period provided.

Cancelling

You will have access to the system up until the end of the billing cycle you are in when you choose to cancel. You can find out more about cancellations by heading to your payments page and clicking on "payment support".

Payment Methods

You can use the following payment methods to pay for your account:

Credit/Debit Card

You need to add a payment method before purchasing subscriptions and payment will be taken automatically once a subscription is added.

Invoicing (this has certain restrictions which you can read about here)

Why might I see authorisation charges in my credit card statement?

After you successfully subscribe to one of our plans, you may see a charge of £1 on your credit card statement.

This charge normally appears above the amount you paid to upgrade. Rest assured that these are not actual charges, and they are reversed immediately. Depending on your bank, these charges will disappear from your statement in anywhere from a few minutes to a few weeks.

This is a credit card verification that Stripe (our payment processor) has to perform with your bank: When you store your card to be charged later, Stripe sends a request to your bank for either a £0 or £1 authorization (different banks permit different amounts) to verify that the card is valid.

Why is my card being declined?

If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with MVP or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction. Every time Stripe submits a charge request to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, Stripe takes several things into consideration, including account balance and card expiration date.

What forms of payment are acceptable?

MVP Analytics is a prepaid online service, so all services are paid for upfront and before use by credit or debit card. We can’t support purchase orders, payments by PayPal, or send you an invoice that requests payment (unless you are an approved organisation like a school or governing body on an Enterprise plan read more here).

After any order or payment, an invoice/receipt detailing the transaction, and showing it’s been paid, is available in your account and can be downloaded.

What happens if my payment fails?

We have an automated process that attempts to bill your card several times over a period of 14 days before we downgrade an account for non-payment.

If you get a notification email from our Billing department and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.

If the payment fails after 14 days, your account will be downgraded and you'll lose access to the features in your paid account.

How do I update billing information?

Just head into your upgrade and payments tab and then click the below.

You can then update your card to the one with the new details. 

What happens if I cancel my account?

If you decide to cancel your account all coaches will lose access to the features of MVP Analytics. You will still be able to log in and view certain aspects of your account ready if you decide to upgrade your account again. 

Subscriptions will be billed in U.S. dollars, euros, or UK sterling. If you are outside any of these regions (the USA, EU or UK), you will be billed in U.S. dollars.